We always aim to provide the best possible customer service possible. We like to interact with our customers. Make them laugh, have a chat, all while doing what we are supposed to do and more.
We mainly provide our services to the wedding industry but when we first started the company we focused on private parties like those here on thumbtack. What we love most is the opportunity to make a lifetime business relationship with our customers. Because most of our work comes from repeated clients.
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We first acquire all of the details for the event. We then draft a contract for the client. We require a signed contract sent back to us along with a 50% security deposit to book with our company. We then let the customer know when their final payment is due. After we receive the both the deposit and final payments we always send out confirmation emails. We then execute the event.
Currently in the business program at CSUN where we learn about management of our employees as well as office staff. The Owner, before building this company from scratch, has worked for several valet companies which is where he got his hands on experience and turned his knowledge/skill into a passion.
We offer discounts on cash payments in full. We offer price match (must be similar or exact)
One day, the owner's nephew did not want to go into his valet job (out of laziness) and asked the owner to fill in for him. Immediately it got Mario thinking this line of profession was something he could make work. All it took was a gut feeling and consistent determination from there to where Mars Valet was born.
Since 2016 we have worked with a variety of customers. -Event Coordinators -Venue Project Managers -Ferrari events -Tesla events -Lawyers -Hotels (i.e. Westlake Village Inn, Four Seasons) -Celebrities
I was working a wedding at Epona State and this nice lady asked me if I could drop her off at a different section of the estate, which I had no problem with. I had a conversation with her about what her purpose was at the wedding. She was in charge of flowers for the wedding. Before She left she stopped by our Shuttle to drop off flowers for me. That made me feel very proud.
1 of the biggest concerns with any company is whether or not they have the appropriate insurance coverage (We carry 2M in general aggregate & 1M in Worker's Comp.) Another concern is the reputation of the company (we let our reviews speak for us+we can provide references upon request)
-How long has the company been in service? -Are any supervisors/owners going to be at the event to ensure the success of the shuttles? -What is the policy on recruiting Shuttle drivers? (i.e. our drivers routinely go through DL checks every six months and they are screened for alcohol/drugs randomly throughout the year to ensure the safety of our company and our clients)